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We’re always looking for ways to improve the ACE System, helping you provide the best possible player experience!  

We caught up with one of our ACE Heroes: System Analyst, Marie Fowler to get the low down on the latest updates.

What is the Work Order Enhancement for the ACE System? 
The Work Order Enhancement allows operators to track the repair and maintenance work performed at individual slot machines.  Now operators can view individual events such as servicing, game changes, trouble shooting and machine errors logged and performed at a slot machines.

How does it work?
The Work Order Enhancement enables a staff member such as a technician to input a work order item that corresponds to a custom event type, for example a game change.  This creates an item in the event browser that links the staff member and machine to the event, which allows the operator to track and review work done on the machine at a later stage.

Is it live and available?
Yes, it is live and available to all ACE customers with ACE System version 31.13 and higher.

What is the cost of this ACE System enhancement?
No additional cost.